What Our Customers Say

We’re striving for a standing ovation…

Just a quick email to let you and the team know that I have really appreciated the work and efforts you all put into looking after my rental property.  You all do an amazing job and make what is an often trying challenge seem effortless. J.Fuller

I’d like to thank you for the professional and understanding approach that has been taken in the management of this property and I’ll definately be giving you a call if circumstances change and I need someone to manage the property again. T.Newman 

Efficient, professional, returns calls and emails promptly _ the best I’ve dealt with in 5 years of having properties. J.Scott

It has been great renting through you – we wish all of you the best for the future and can you please pass on our regards to all the staff.  J&E Campbell

Thank you very much for your email.  We are very happy with this result as we know that rents in Townsville may have softened a bit from when the previous lease began.  It is wonderful that we have been able to maintain the same rent level.  I think that this is largely due to your agency’s excellent tenant selection and meticulous inspections which ensure the integrity of our property is maintained.  N.Douglas

We really appreciate the communication and level of service across your business, very very professional. It has been a great experience and I am sure it will continue to be. The highest compliment I can give you all is to recommend you to family and friends.  M.Hopkins

This was the first time in over 30 years that I have been a tenant.  I am glad your company was my first experience.  Others, who shall remain nameless, are more difficult to establish a working relationship with. E.Menkins

Thank you for the update and big thank you to your staff for the assistance they have given me since listing my property with you.  M. Reading

Thank you for your email, i really have no complaints you guys have been amazing with our property almost going 4 years now. Thank you.  C. Meyer

Thanks for keeping up informed. I would like to send our thanks to you and your staff for continuing to give us excellent service  L. De Klerk

We have had contact with several estate agencies in Townsville but you’re still our preferred agency. You and your team deserve thumbs up! Have a great weekend too!  S.Limm

Thanks very much for your email.  We are already noticing a quantum shift in the quality of service, even though the property hasn’t been officially handed over. We very much look forward to a smooth and long-lasting relationship into the future. Take care, B & P Salleras

I would like to express our gratitude and thanks for your help and patience throughout the last three months whilst major works were being conducted on our house. Your staffs professionalism was outstanding and there was nothing too hard for them to handle when we required help. We owe your staff our sanity and look forward to working with your staff for many more years. Thanks Shane and Bridget

Good morning Narelle, Thank you very much for your prompt reply, I must say I am very impressed with your level of service. Everytime we have a query we are always replied to very quickly or receive a phone call from yourself or one of your colleagues. Even when resigning our lease, the flexibility is great, as we have been unsure the last two times of what exactly we were going to do, your team was very supportive, and promptly communicated with the owners when we made our decision. You all make it a very easy process in all aspects of renting…Thanks again for making renting as pleasurable as renting a property can be 🙂 Regards, Stacey 

Hi Tracy,

As feedback is always appreciated in my line of work I though best I advise of my recent dealings.  My husband & I have been renting for 10 years and your company has been the fastest acting real estate we have ever had.  All our enquiries are always handled promptly and professionally and when it comes to repairs – to date, there have never been delays, they are acted upon quickly.  The repair man (Owen Nicholl?) has already been and gone, was extremely professional and pleasant and we now have no more drips and taps are repaired!

Rachel Mcculum has inspected our property twice since we have been in our rental property and both times has communicated effectively and promptly, corresponding with us via email answering all our questions that we put forward and always finding a resolve for us.

To date, we have found the team to be patient and understanding which isn’t always the case with some.  We haven’t had great dealings with real estates in the past with simple repairs or queries never being actioned or even acknowledged so thank you for giving us faith again in the industry! Regards, Lis & Marty

Thanks for your email & a big thank you to Kim for constantly keeping me updated & working hard to get our place rented. Regards, Mandi

Dear Rhonda,

Well despite our previous glitch – I am thrilled to say that my tap has been fixed – and luckily the plumber was called as the taps were about to explode from rust so I would have had a right mess in my beautiful home when I got there. The young plumber was professional friendly and respected my home. He even cleaned up after himself ! I have the irrigation guys coming today whilst I am at work and Tactic are coming Tuesday. Wow ! I am very impressed by your response and I personally think Ray White Helen Munro is an amazing real estate. Thank you so very much for taking my email seriously and have an absolutely brilliant weekend. You made my week ! Thanks again x x x x Janette

Thank you so much for your welcome Email. Your wonderful staff have done a great job for us in what we know is a very “tight” market at present. So we are well pleased. May I commend to you all your people, and especially (to name a few) Narelle Tait, Kerryn Wamsley, Louise Muston. Thanks again and best regards. From Doug and Val Foster-Lynam

Thanks for the opportunity to provide feedback.
Yes, the staff are looking after us. We receive regular feed back on the drive by inspections and the detailed inspections along with invites to the detailed inspections. Arising maintenance issues are dealt with promptly. All administrative functions are seamless and require no intervention from us. Thanks for the exceptional service you and your staff provide. Warm Regards, Tony Barra.

The answer to all of your questions is yes. Your staff are fantastic, whenever we ask for something it is dealt with quickly. The free market assessment would be great. Thanks for another trouble free year. Sarah & Hayden

Just a quick email to pass on my thanks in relation to the great work Narelle has been doing in placing tenants in two of my units. She’s continued to keep me up to date with all the applications and seems to take real enjoyment in her work….which can be rare for all of us. Awesome work from your staff as usual. Regards, Robyn

Please pass on my warmest thanks and best wishes to the rental team. I’ve been renting through your agency for the past eight years and have always been the fortunate recipient of a mutual respect which is not often afforded to tenants. I can honestly say it’s been a pleasure renting through your company. I wouldn’t hesitate to recommend prospective tenants your way. Please, please continue in this vain and don’t change! Thanks again, Sandra Turk

Hi Louise,
I would also like to take this opportunity in thanking you and all the staff for a stress free enjoyable relationship over the years. We have been extremely happy with the level of service and helpfulness provided over the years. Thank you and we wish you all the best, cheers. Kind Regards, Damon & Sandie

Thanks for being such great property managers – it really makes life so much easier and less stressful as a landlord – especially when living interstate. Have a great weekend, Brooke

Hi Tracey,
Great initiative to incentivise the tenant to pay their rent in advance. Hopefully my tenant sees the value and supports the promotion – lets wait and see. Good luck with it I am sure it will go well. Thanks again, Tony

You guys are just the best, been almost 7 years that our place is rented if it wasn’t because of you guys, we would have sold it a long time ago. Really thank you for the good job you guys do. Camila

Thank you for your prompt response and quick actions in rectifying the irrigation system.  We have always had such a great experience with your agency and the only one we can say with absolute conviction that has promptly followed through on every query we have ever had. Thank you for looking after us. Kelemete Family (Happy Tenants)